RETURN & EXCHANGE POLICY
1. Any article purchased can be exchanged within 30 days of purchase from store or receipt received from courier.
2. Articles purchased on a discount or on sale are not qualified for exchange or return.
3. Articles are qualified for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present.
4. Cash refunds are not allowed.
5. Any exchange required after 30 days, will only be approved in special scenarios (such as wrong sizing, stains, damages etc.)
6. Jewelry will not be exchanged due to hygienic reasons.
7. Articles bought online can be exchanged from shops. Articles bought from shops cannot be exchanged online.
1. International Orders will not be exchanged
2. The company will bear the shipping charges for exchanged only if:
i. The item was damaged
ii. Wrong item was delivered
Your order can be canceled at any time before the order has been processed. If the order has already been shipped, our exchange policy will be applicable. Once the order has been dispatched, you will received a shipping confirmation email that will include the tracking information.
BTW will have the authority to cancel the following orders:
1. Item is out of stock
2. Price Issue
3. Credit Card payment not accepted by issuing financial institution
Address: BTW, Shop # 26, 1st Floor, Emporium Mall, Johar Town, Lahore.
Manager Name: Muhammad Waqas
Contact #: 0341-0788924
Address: BTW, Shop # 1042, 1st Floor, Packages Mall, Walton Road, Lahore.
Manager Name: Khurram Shahzad
Contact #: 0322-4884068
Address: BTW, Shop # 76/B, Nine Arches Mall, Opposite KFC, Gulberg III, MM Alam Road, Lahore.
Manager Name: Muhammad Imran
Contact #: 0322-8411642
Address: BTW, Avenue Mall of Defence, P-Block, DHA, Lahore.
Manager Name: Asim
Contact #: 0332-4552985
Address: BTW, Near Bacha Party, Model Town, Link Road, Lahore.
Manager Name: Arslan Ali
Contact #: 0307-4462241
Address: 1km Off Defence Road, Near Bhoobtian Chowk, Raiwand Road, Lahore.
Manager Name: Tanveer Shah
Contact #: 0303-7538726
Address: BTW, Shop #S-13, 2nd Floor, Dolmen Mall, Clifton, Karachi.
Manager Name: Muhammad Bilal
Contact #: 0349-1810985
(Lucky One Mall)
Address: BTW, Shop # F-21, 1st Floor, Lucky One Mall, Karachi.
Manager Name: Mubashar Soomro
Contact #: 0313-8142662
Address:BTW, Shop # 313, 3rd Floor, Centaurus Mall, Islamabad.
Manager Name: Taimoor Ali
Contact #: 0333-5492738
Address:BTW, Shop # 29/A, Ground Floor, Giga Mall, G.T Road, Islamabad.
Manager Name: Rizwan Ilyas
Contact #: 0321-4144451
Address: BTW, Ground Floor, Adjacent Honda Motors, Main University Road, Peshawar.
Manager Name: Danish Fareed
Contact #: 0301-8812404
(Mall of Multan)
Address: BTW, Mall of Multan, 1st Floor, Adjecnt Toyota Motor, Multan.
Manager Name: Touqeer
Contact #: 0307-8671093
Address: BTW, 2nd Floor, Azan Hights, Sahiwal.
Manager Name: Farhan Ahamd
Contact #: 0315-6407963
Address: 15 Division, V-Mall Sialkot Cantt. Sialkot.
Manager Name: Bilal Butt
Contact #: 0342-6223440
(Chen One Road)
Address: BTW, P-921/922, Chenone Road, Peoples Colony # 1, Faisalabad.
Manager Name: Toshiba Tahira
Contact #: 0306-1051998
(Lyllpur Galleria Mall)
Address: BTW, 1st Floor, Opposite Outfitters, Lyllpur Galleria Mall, Faisalabad.
Manager Name: Ahsan Ali
Contact #: 0321-6694047
(Grand Atrium Mall)
Address: BTW, Ground Floor, Opposite House of Ittehad, Grand Atrium Mall, Faisalabad.
Manager Name: Shaheryar
Contact #: 0308-6404803