1. Any article purchased can be exchanged within 30 days of purchase from store or receipt received from courier.

2. Articles purchased on a discount or on sale are not qualified for exchange or return.

3. Articles are qualified for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present.

4. Cash refunds are not allowed.

5. Any exchange required after 30 days, will only be approved in special scenarios (such as wrong sizing, stains, damages etc.)

6. Jewelry will not be exchanged due to hygienic reasons.

7. Articles bought online can be exchanged from shops. Articles bought from shops cannot be exchanged online.


1. International Orders will not be exchanged

2. The company will bear the shipping charges for exchanged only if:

i. The item was damaged

ii. Wrong item was delivered


Your order can be canceled at any time before the order has been processed. If the order has already been shipped, our exchange policy will be applicable. Once the order has been dispatched, you will received a shipping confirmation email that will include the tracking information.

BTW will have the authority to cancel the following orders:

1. Item is out of stock

2. Price Issue

3. Credit Card payment not accepted by issuing financial institution


(Emporium Mall)

Address: BTW, Shop # 26, 1st Floor, Emporium Mall, Johar Town, Lahore.
Manager Name: Muhammad Waqas
Contact #: 0341-0788924

(Packages Mall)

Address: BTW, Shop # 1042, 1st Floor, Packages Mall, Walton Road, Lahore.
Manager Name: Khurram Shahzad
Contact #: 0322-4884068

(MM Alam)

Address: BTW, Shop # 76/B, Nine Arches Mall, Opposite KFC, Gulberg III, MM Alam Road, Lahore.
Manager Name: Muhammad Imran
Contact #: 0322-8411642

(Avenue Mall)

Address: BTW, Avenue Mall of Defence, P-Block, DHA, Lahore.
Manager Name: Asim
Contact #: 0332-4552985

(Link Road)

Address: BTW, Near Bacha Party, Model Town, Link Road, Lahore.
Manager Name: Arslan Ali
Contact #: 0307-4462241

(Factory Outlet)

Address: 1km Off Defence Road, Near Bhoobtian Chowk, Raiwand Road, Lahore.
Manager Name: Tanveer Shah
Contact #: 0303-7538726


(Dolmen Mall)

Address: BTW, Shop #S-13, 2nd Floor, Dolmen Mall, Clifton, Karachi.
Manager Name: Muhammad Bilal
Contact #: 0349-1810985

(Lucky One Mall)

Address: BTW, Shop # F-21, 1st Floor, Lucky One Mall, Karachi.
Manager Name: Mubashar Soomro
Contact #: 0313-8142662


(Centaurus Mall)

Address:BTW, Shop # 313, 3rd Floor, Centaurus Mall, Islamabad.
Manager Name: Taimoor Ali
Contact #: 0333-5492738

(Giga Mall)

Address:BTW, Shop # 29/A, Ground Floor, Giga Mall, G.T Road, Islamabad.
Manager Name: Rizwan Ilyas
Contact #: 0321-4144451



Address: BTW, Ground Floor, Adjacent Honda Motors, Main University Road, Peshawar.
Manager Name: Danish Fareed
Contact #: 0301-8812404


(Mall of Multan)

Address: BTW, Mall of Multan, 1st Floor, Adjecnt Toyota Motor, Multan.
Manager Name: Touqeer
Contact #: 0307-8671093


(Azan Heights)

Address: BTW, 2nd Floor, Azan Hights, Sahiwal.
Manager Name: Farhan Ahamd
Contact #: 0315-6407963



Address: 15 Division, V-Mall Sialkot Cantt. Sialkot.
Manager Name: Bilal Butt
Contact #: 0342-6223440


(Chen One Road)

Address: BTW, P-921/922, Chenone Road, Peoples Colony # 1, Faisalabad.
Manager Name: Toshiba Tahira
Contact #: 0306-1051998

(Lyllpur Galleria Mall)

Address: BTW, 1st Floor, Opposite Outfitters, Lyllpur Galleria Mall, Faisalabad.
Manager Name: Ahsan Ali
Contact #: 0321-6694047

(Grand Atrium Mall)

Address: BTW, Ground Floor, Opposite House of Ittehad, Grand Atrium Mall, Faisalabad.
Manager Name: Shaheryar
Contact #: 0308-6404803